General Information
To ensure that your package is properly delivered and that you receive your package within the time frames we present, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building and apartment numbers is of the utmost importance for us to ensure timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
Processing Time and Timelines
All orders are subject to a processing time of one to two business days. We define a business day as any day Monday through Friday excluding holidays. Processing time is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier.
For U.S. Domestic orders we use USPS exclusively for standard shipping. For international orders, alternative carriers are selected for standard shipping at our sole discretion that are most beneficial to you the customer and that will meet the shipping requirements and timeline. Last mile carriers, in this instance defined as the delivery service provider, will be the local carrier of the destination country. For example, for Canadian orders, Canada Post would be the last mile carrier.
Estimated timelines for U.S. domestic transit and final delivery are 6-9 Days. For international orders, estimated timelines and final delivery are 6-9 Days. You will receive an email with tracking information to the e-mail provided once your order has shipped.
Out of Stock and Backordered Items
If your order includes multiple items and one (or more) of the items is out of stock, we will ship the remainder of your order and issue a prompt refund for the out-of-stock item(s). We will notify you via e-mail if any items are experiencing a backorder and ship them as they become available.
Shipping Fees and Rates
We only offer standard shipping. We do not offer expedited domestic or international shipping.
For orders totaling $34.99 or less after coupons, discounts and promotions, standard shipping is $5.00.
On orders totaling $35 or more, after coupons, discounts and promotions, standard shipping is FREE.
Delivery Claims
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days. Little Patch Co does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. However, we will assist you in working with the carrier.
Shipping Locations
We ship to the United States, Europe, Canada, a majority of Asian countries, as well as Australia and South America. Please note, this list is not exhaustive nor comprehensive.
For any additional shipping questions, feel free to use our contact us page or email us directly at support@littlepatch.co