This policy is applicable to domestic (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.
SHIPPING COSTS
We offer a $5.00 Flat shipping rate on all orders for the USA
Orders $35 or more are eligible for FREE shipping within the USA.
TRANSIT, HANDLING & ORDER CUT OFF TIME DOMESTICALLY
- In general, shipments are in transit for 6 – 9 days (Monday to Friday).
- Order cut off time will be 05:00 PM Eastern Standard Time (New York)
- Order handling time is 1 - 2 business day (Monday to Friday).
CARRIERS
We leverage USPS, UPS, FedEx, or other carriers for U.S. domestic orders,
TRACKING ORDERS
Upon shipping, an automatic email confirmation is sent to the provided email address, which includes a tracking code and link for monitoring your package. We require an email during checkout and have made this field mandatory.
If you haven’t received tracking information 2-3 days after placing your order, please contact us at support@littllepatch.co for assistance.
RESERVED RIGHTS REGARDING SHIPPING & PROCESSING
Little Patch Co retains the right to define, limit, refuse, or cancel orders from customers at its discretion. This may encompass factors such as an irregular returns history, potential fraud, or shipping to P.O. Boxes or Mail Forwarding Services. Orders involving custom-made items or exceeding 20 items may require additional processing time.
CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at support@littlepatch.co.
CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.